Technology keeps changing and getting staff up to speed on new technologies is a challenge most managers are nervous about, according to Robert Half Management Resources. That is why companies have increased their demand for learning and development (L&D) professionals who can make learning new technologies and new processes efficient, easy, and fun.
Fun is an important issue in keeping employees engaged while they learn. One of the major movements in the employee training field is the shift to gamification: incorporating game playing techniques into technology instruction, both for customers and for employees.
Professionals in the learning and development field have many different titles and roles, including L&D coordinator, competence development specialist, human performance analyst, and curriculum architect. But for any position in the field of learning and development, your resume needs to show:
- Your degree in education, human resources, or business development
- Your understanding of change management, because coping with change is one of the primary motivations for training
- Your communication skills, both verbal and written
- Your collaboration skills, because you may have to work closely with IT, marketing, sales, human resources, and other departments to evaluate and fulfill training needs
- Your motivational and mentoring skills, because people learn at different rates and become discouraged in different ways
- Your willingness to embark on continuous education, because you have to learn new technology before you can teach others
- Your ability to analyze situations, because you want to be sure you are teaching the right people what they really need to know
- Your ability to measure results, because results are what the company is looking for.
Resumes for learning and development professionals must target all of the items above. If that sounds like a daunting task to you, please contact Robin’s Resumes®. We can help.
